Refund policy

Personalised items

Every portrait is made from your own photo, so it's a personalised item. That means it can't be returned for a change of mind. This doesn't affect your legal rights.

Damaged or faulty prints

If your portrait arrives damaged, has a printing fault, or doesn't match the style you ordered, we'll put it right. Email hello@foreverpetart.co.uk within 14 days of delivery with your order number and a photo of the problem, and we'll offer a free reprint or a full refund, whichever you prefer. You won't need to send the item back unless we ask.

Mistakes in your order details

Please check names and spellings before ordering. If you spot a mistake, email us straight away. We can usually fix it if your order hasn't gone to print yet.

Cancellations

You can cancel free of charge before we start work on your portrait. Once it's being made just for you, we can't cancel it.

Refunds

Refunds go back to your original payment method, usually within 5–10 working days.

Your rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.